Complaint Letter for Poor Delivery Service

A complaint letter can be written if a courier company is not delivering the products to you on time. The main purpose of writing the complaint letter is to let the owner of the company know about the poor services.

This complaint letter is written to the higher authorities at Courier Company. In this letter, you state the reason for considering the services of the courier company to be unsatisfactory. Before you write a complaint letter, you should get information about the customer support department of the company where you can submit your letter.

Basic guidelines for writing a complaint letter:

  1. While writing the complaint letter for poor delivery service, it should be ensured that you know about the format and structure of the letter.
  2. Keep the tone of the letter formal.
  3. Also, keep the language simple and easy to understand.
  4. Provide all the details about the delivery so that the company can easily find the exact problem.
  5. Make sure that you address the letter to the right person.
  6. Write an appropriate subject in the letter so that the reader can understand what you have written this complaint letter about.

How to write a complaint letter?

Write the address and job title of the person whom you are going to address in the letter. Start the body of the letter by explaining the whole incident where you felt the services of the courier company were unsatisfactory.

Mention the date on which the incident took place. The details about your delivery product, such as order ID, the total amount to be paid, the date on which you placed the order, and a lot more.

End the letter on a positive note. Mention that you are hopeful for the courier company to improve its delivery services, so the incident is not repeated.

To focus on your complaint, you can tell the courier company how its poor services can affect the company’s reputation. Thank the reader at the end. Mention your name and signatures at the end.

Sample Letters


This is in reference to order number ABC0000. I am writing to express my extreme disappointment with the recent delivery service provided by XYZ Couriers. My delivery was considerably delayed and caused me significant inconvenience.

I also faced difficulty tracking my order as the data was not available on your website. In addition, your customer support operator was unable to provide any assistance. I am appalled at your poor delivery services and lack of proper management.

I expect to receive an acknowledgment of the issue along with a formal apology for your mismanagement. You are advised to take immediate action in order to improve your delivery services. This is of the utmost importance for customer satisfaction.

Thank you for your attention to the matter.


I am writing to complain about the poor delivery services provided by your company, which have caused considerable distress to me.

On June 22, I entrusted your company to deliver important and sensitive official documents to my potential employer. In addition, I paid extra for an urgent delivery with the understanding that the documents would reach the recipient promptly. Regrettably, despite these expectations, the documents have still not been delivered to the receiver, even after 5 days.

Let me bring to your attention that these documents are of crucial importance, as these are some of my most important educational certificates. Given their sensitive nature, it is imperative that they reach their intended recipient without delay.

The fact that the delivery has been severely delayed has created significant issues for me. The potential employer is awaiting these documents to finalize my application, and this delay is jeopardizing the entire opportunity for me. This situation has not only caused unnecessary stress but also has the potential to harm my professional prospects.

I want to emphasize the urgency of this matter and the fact that I entrusted your company with documents that should not be lost or mishandled. I urge you to take immediate action to resolve this issue at the earliest. It is of the utmost importance that your company upholds its commitment to providing reliable and timely delivery services. I, therefore, request your urgent attention to this matter.

I anxiously look forward to your quick response.


The objective of writing this letter is to bring your attention to the poor delivery service offered by [XYZ]. I wanted to get some goods delivered to New York and handed them over to the courier service one week ago. The delivery time advised was five business days. It has been over a week now, and the delivery has not been received yet.

Not just this, the delivery has been delayed, and there has been no response from your staff regarding the expected delivery date or reasons for any delay. Can you please ensure to reply to me back for this email along with the delivery date and any updates?


I am writing this letter to recover my delivery package that was handed over to you guys two weeks ago. I am very distressed with the poor service offered by your courier service. I have placed multiple calls and sent emails to highlight that my package has not reached its destination. As the package has not been delivered back to me, this means it has been lost in the mail.

I have mentioned the delivery details for your reference. Can you please investigate my request and advise if my package has been lost or is yet to be delivered?

Complaint Letter for Poor Delivery Service

Letter Sample