A complaint letter can be written if a courier company is not delivering the products to you on time. The main purpose of writing the complaint letter is to let the owner of the company know about the poor services.

This complaint letter is written to the higher authorities of Courier Company. In this letter, you state the reason for considering the services of the courier company to be unsatisfactory. Before you write a complaint letter, you should get the information about the customer support department of the company where you can submit your letter.

Basic guidelines for writing a complaint letter:

1. While writing the complaint letter for poor delivery service, it should be ensured that you know about the format and the structure of the letter.
2. Keep the tone of the letter formal.
3. Also, keep the language simple and easy to understand.
4. Provide all the details about the delivery so that the company can easily reach the exact problem.
5. Make sure that you address the right person in the letter.
6. Write an appropriate subject in the letter so that the reader can understand what you have written this complaint letter about.

How to write a complaint letter?

Write the address and job title of the person whom you are going to address in the letter. Start the body of the letter by explaining the whole incident where you felt the services of the courier company to be unsatisfactory.

Mention the date on which the incident took place. The details about your delivery product such as order Id, the total amount to be paid, the date on which you placed the order and a lot more.

End the letter on a positive note. Mention that you are hopeful for the courier company to improve its delivery services, so the incident is not repeated.

To focus on your complaint, you can tell the courier company that how its poor services can affect the reputation of the company. Thank the reader at the end. Mention your name and signatures at the end.

Sample Letters

#1

The objective of writing this letter is to bring your attention to the poor delivery service offered by you. I wanted to get some goods delivered to New York and handed it over the courier service one week ago. The delivery time advised was 5 days. It has been over a week now and the delivery has not been received yet.

Not just this, the delivery has been delayed and there has been no response from your staff regarding the expected delivery date and reasons for any delay. Can you please ensure to reply me back for this email along with the delivery date and any updates?

#2

I am writing this letter to recover my delivery package that was handed over to you guys two weeks ago. I am very distressed with the poor service offered by your courier service. I have placed multiple calls and emails to highlight that my package has not reached its destination. As the package has not been delivered back to me, this means it has been lost in the way.

I am having mentioned the delivery details for your reference. Can you please investigate my request and advice if my package has been lost or it is yet to be delivered?