What is an escalation letter? An escalation letter is a process through which customer’s complaints or concerns are forwarded to the senior management team or the employees in charge of initiating the related process in an organization. These complaints/concern letters and emails are usually sent by customers to comment and complain about the quality of the goods and services provided to them. For example, a customer who experienced misconduct at a store may write a formal email or letter to the store supervisor, complaining about the incident. There may be different reasons the senior management of an organization may receive…

The employee is entitled to a salary set in his contract. It is the employer’s responsibility to issue the salary on time; however, sometimes the salary is not received by the employee, and he has to make a formal request to his employer for the release of his salary. This application is usually addressed to the Human Resources department or the Finance department (depending on which department is responsible for the release of the salary in an organization), in which the employee requests that the concerned department credit his salary. The application or letter for salary release is usually written…

People often execute unprofessional behavior and when it comes to the workplace, employers usually do not and cannot tolerate the unprofessional behavior of the employees as this directly affects the productivity of the company. There are certain standards and demeanor set by company policies for the employees to follow. However, when employees do not perform and behave according to those standards, management is forced to take action against them in order to set an example for all the employees that such behavior cannot be ignored. This also helps in creating a culture of professionalism in the organization where employees know…

If for any reason you have to excuse yourself from work, you must formally inform your immediate boss. Usually, you inform your boss through an email or a written letter. Whether you are working in a small organization or a large one, your work output is related to someone else’s work in one way or another. An organization is a team and each person’s responsibilities are connected to another’s. An excuse letter is a polite way to inform those depending on you that you will not be available for work on a specified day. This helps others in the workplace…

Being human and being influenced by factors, such as culture, affect the behavior of employees at an organization. One such behavior which is not and should not be tolerated is the irresponsible behavior of an employee at work. Depending on the severity of such behavior, organizations often take immediate action to rectify the situation. Irresponsible behavior at work entails non-fulfillment of responsibilities, being non-responsive, causing delays, being responsible for creating unsafe conditions for other employees, etc. There could be many examples of irresponsible behaviors an employee may execute. For instance, if a manager is responsible for training his subordinates to…

An organization expects its employees to perform. An employee’s productivity affects the overall performance of the company. There are different standards of companies in regard to measurement of performance. It could range from target-meeting to bringing in new clientage. As far as the sales department is concerned, companies pay special attention to its productivity as sales bring in direct revenues. If a sales manager or sales department is underperforming, the company will suffer. However, initially, the employer tries to avoid punitive actions and tries to resolve the issue through a formal letter addressed to the sales manager. The underperformance of…

Employees are expected to maintain specific standards and meet assigned performance targets. Poor work performance may include failure to achieve goals, inability to meet deadlines, repeated errors, unprofessional conduct, or excessive absenteeism. If an employee consistently underperforms, the company is required to address the issue. However, instead of immediately taking strict disciplinary action, many organizations prefer to begin with counseling, giving the employee an opportunity to improve and rectify the situation. When a Counseling Letter is Issued? Supervisors may first provide verbal counseling or conduct counseling sessions to address poor performance. However, if these efforts do not lead to improvement,…

The billing system is a complex process in which a combination of software and hardware receive details and information regarding service usage. The system analyses the information according to individual customers and accounts. The invoices are produced for these accounts and reports are created for the management. Through this system, customer accounts are provided with payments. What are different billing procedures? Generally, there are two types of billing systems, pre-billing system, and post-billing system. The pre-billing system, after inventory and credits checks, immediately creates invoices when an order is placed. This system is usually used when there are no time intervals…

An invoice is a documentation receipt generated during a business transaction. A seller issues this invoice to their customer. The invoice lists the products, the number of products, and the prices at which the products are being sold. Invoices for services indicate the type of work assigned, the number of hours worked and the number of days spent. If an employee worked extra hours or on holidays the information is also mentioned separately. How to request an invoice from the supplier/vendor? A written letter or an email is sent to the supplier/vendor, requesting the invoice. The letter consists of a…

An invoice correction letter is like an apology letter addressed to a client in which an organization or product/service provider apologizes to a client about making a mistake in the invoice. In day-to-day operations, businesses focus on error minimization by hiring expert employees or automating the whole system. In the former choice, the probability of human errors cannot be an optimal zero, while in the latter case. However, human error is minimized, and machine errors, such as system failures, etc., are parallel to the business operations. Therefore, invoice mistakes are common, and corrections must be made to satisfy and keep…

Insubordination at work is intentional or willful disobedience to an authorized person. If an employee refuses to obey an employer’s lawful, reasonable, and practical request, it is considered insubordination. This disobedience and disrespectful behavior toward the employer can result in disciplinary action against the employee, and in serious cases, it may end in termination. The order by a supervisor/employer may take one of the following forms: An employee is held responsible for insubordination if he/she verbally refuses to obey the order, perform the task, or delay the work for a long period. In addition, any kind of verbal disrespect, such…

What do you think a company or organization expects from a person when it hires them? Performance and output are the answer. An organization would reach the plinth of success only if each person involved is ‘performing.’ Performance is a very broad term with a prodigious meaning. It includes all the details and aspects related to an organization, and it varies from one organization to another. Achievement of a given target is very important, and it is considered while evaluating performance. Every employee’s work is observed, and if there are repeated cases of underperformance, a warning letter for poor performance…