Apology Letter to Client for Delay in Production

Hello, madam, hope you are doing well. Ma’am, I want to inform you that today in the morning one of our machines stops working. When engineers examine the machine, they came to know that one part is out of order. As the machine was imported from the UK its parts are not available in our country. We have ordered the spare part. The company will get it back in a week. Unfortunately, the unit will remain closed until the machine is repaired. Therefore, we are sorry as there will be a delay in the production of your order. We are sorry once again.


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Hi sir, how are you? It is hereby to inform you that we are canceling the order because of the delay in the production of items. It is because there are some issues between the two CEOs of the company. They want to divide the shares. One of the parties wants to close the unit. Therefore, in this situation, it is not possible to continue production. Thus, we are sorry for the delay in production. We will contact you as soon as the matter will resolve. Waiting for your reply.


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Sir, it is hereby to inform you that there will be a delay in the production of your order. It is because today CEOs wife died. Due to the reason the company will remain off for two days. Therefore, I am sorry for the delay you have to face in delivery. Hope you will understand and cooperate with us. I am sorry as you faced the wastage of time and inconvenience. I hope you will understand the problem and cooperate with us. Thank you in advance. Kindly reply us.


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Hello sir, I hope you are doing well. Sir, I received your message regarding the production of the goods you ordered us. I was about to write to you that there will be a delay in production. The reason behind this is that our operational manager got an accident day before yesterday. He knows all SOPs and workers work accordingly. He was in the hospital. For that reason, there was a delay in production. He is now on duty today and has started the work again. Your goods will be ready in three to four days. Sorry for the delay. Kindly accept our apology and reply to this letter.


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Hi sir, how are you? Sir, I want to inform you that there is a delay in the project. The reason behind is the strike of workers. They want an increment in the salary but unfortunately, management is not able to agree with their demands. Therefore, no workers are on work these days and the unit is completely off. We are sorry for the delay, but we are hopeful that workers will cooperate with each other so that the production unit will start again. I hope you wait for your shipment and will not cancel the order. Waiting for your reply.


File: Word (.docx) 2007+ and iPad Size 24 Kb | Download