Withheld Delivery Notice Template

People get attracted to the products and place their orders at the company for getting products. The supplier or the company delivers it on time to the doorstep of the customer’s company or home. The vendor or supplier may withhold the shipping of the order due to any sort of reason. The supplier has to inform the buyer about the withholding of the delivery along with the reason associated with it.

When both parties make a deal or agreement, then the buyer sends the purchase order to the supplier in order to receive his order. After getting the payment, the vendor becomes legally responsible for shipping the products to the buyer on time.

If the delivery of the order gets delayed and the buyer is unaware of the reason for the delay, then he would feel it is like breaching the purchase order. Hence, it is considered mandatory to explain the reason for withholding the delivery to the buyer. In this way, trust would be maintained.

It can be used when the buyer fails to give the payment on time. In case of bouncing of the buyer’s check, the vendor may send the withheld delivery notice to him. It may be delayed if the seller took much time in arranging the goods to be shipped. Whatever the reason for the delay would be, it should be informed to the buyer by sending this notice to him. If there is some fault of the buyer leading to the delay in shipping then the delivery can be delayed. Failure to pay would lead to the cancellation of the order.

Are you looking for the most professionally designed withheld delivery notice for your company? If yes, then you are at the right spot. Here, you will get the withheld delivery notice template which is designed by our skilled professionals. Keep your hand on this template by simply clicking on the download button. It is simple and clear to understand. Edit it to fill in the information in the blanks. Get the printouts in order to use them whenever you want.

Preview and Details of Template

Withheld Delivery Notice Template

File: Word (.doc) 2003+ and iPad 
Size 21 KB


Re. Notice of Withheld Delivery of Goods Ordered on [DATE]; Order No. [#]

Dear Mr. [NAME], 

With utmost regret and apologies, I am here to inform you that the delivery of the goods ordered on [DATE] has been stopped and withheld due to certain reasons temporarily. We are working on it to resume the delivery process and rush it to the buyers, but we are afraid it can take more than one week. I hope it does not cause you any trouble. If so, we are sorry to state that the company is totally helpless in this regard. 

You ordered a cosmetics kit on [DATE] which is an imported kit from [NAME THE COUNTRY]. The imported goods have to meet some formalities at the customs and they are delivered to the company’s warehouse after that. We deliver those goods to our buyers with new packaging. Your order no. [#] has an incomplete commercial invoice which has halted the process at the Federal Board of Customs.

The board of customs demands a complete inquiry of the product and a reference letter from the foreign country from where it has been imported. We are sorry to state that this can take almost one week and your delivery has been stopped for a week temporarily.

Your delivery has been stopped by the customs department under the Law of Stoppage and Withholding Delivery of Goods (2010). 

We are struggling hard to make the process smoother and quicker. We are sad to inform you further that there are chances that the delivery shall be returned to the exporters. In that case, we promise you a full refund along with compensation. We request you to stay calm for a week.

Our customer representative shall contact you after one week to update you. Thank you for understanding us. 


Re. Withholding Delivery of Your Order no. [#], Shipping ID [X] due to Immediate Lockdown

Dear Ms. [NAME],

This letter has been written to notify you of the withholding of the delivery which was to be delivered tomorrow. We are sad to inform you that its duration is uncertain and we are unable to promise anything at the moment. 

Details of your order are the following:

Purchase: Mobile
Company: Samsung
Model: ABC
Color: Black
Shipping Advice: Fragile
Order No. [X]
Shipping ID [X]
Date of Order: [DATE]
Payment: Cash on Delivery (COD)
Advance Payment: NO\
Date of delivery: Withheld
Duration of Withholding: Uncertain

We have attached the invoice of your order along with this letter, please have a look at the invoice to understand the metrics of the problem. We have illustrated all the data in the invoice. 

The problem has been caused by the orders of the Local Government to implement an immediate lockdown on all the services till further order. Due to the closure of the shipment services, we are unable to deliver the product to you. As the duration of the lockdown is uncertain, we are afraid that the order can be canceled after fifteen days. 

In case of order cancellation, our customer care representatives shall inform you via SMS or email. Moreover, if you want to cancel the order immediately, you can do it online by going to the link provided or calling 18192 for further details. We are working from home, therefore, we are taking/canceling orders online. 

Thank you for understanding. As the order has been ordained by the local and federal governments, we are not under the obligation of paying any compensation.