Nowadays, online shopping is at its peak, as it is the easiest and most convenient way for customers to purchase the products they want from the comfort of their homes.
It saves time, allowing people to browse the items they want and have them delivered to their doorstep instantly. However, some people still prefer shopping in physical stores. Even though it consumes more time and energy, they enjoy shopping this way.
After purchasing a product, if you find any defects, you have the right as a customer to report or claim them. Some companies provide a warranty, allowing you to claim if a defect occurs within the warranty period.
Likewise, if any product delivered to your home is damaged during shipping or for any other reason, you may request a replacement or receive a refund according to the company’s policy. The Defective Product Claim Form can help you do this easily.
What is a defective product claim form?
A Defective Product Claim Form is a document used by customers or clients to report a problem, defect, or malfunction in a purchased product and request a refund, replacement, or repair.
A few samples are provided below.
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What does a claim form include?
A company can send the claim form to the manufacturer. The form covers all the aspects regarding the customer claiming that the product is defective and includes the date of purchase and the claimed defect.
All companies aim to provide high-quality products to their customers to:
- Achieve optimum customer satisfaction.
- Boost business growth.
However:
- Delivering a defective product, or
- Experiencing gradual defects within the warranty period
…can make the customer feel that the product purchased was of low quality.
The defective product claim form allows customers to request a replacement or have the product repaired free of charge. In today’s competitive market, this form is an important and convenient service for customers.
Preview and Details of Template
File: Word (.doc) 2003+ and iPad
Size 539 KB
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