Invoice Correction Letter
An invoice correction letter is used to notify a client about an error that mistakenly made on their invoice and the corrected invoice is enclosed with this letter, seeking an apology for the mistake in the invoice.
Mistakes can happen and mistakes happen at the time of sending an invoice to the client due to different reasons. It can be a human error or if any software is used, there may be some auto-generated mistake.
The first principle to deal with such error is to acknowledge and admit your mistake with your client and should seriously and politely seek apology for the mistake made so that you may not lose this client in future due to this mistake.
Along with the apology, you should explain the reason of mistake and ensure that such mistakes would not happen in future and all upcoming documentation will be done with the utmost attention and carefulness.
You should also express your feeling to your client that you really value his business and sincerely wish to continue dealing with him.
Similarly, an invoice correction letter is also used by a client who has received a wrong invoice. In that case, the client needs to comprehensively explain the mistakes and errors in an invoice to the sender and give them an opportunity of rectifying the invoice and call their customer services department if required.
This invoice letter starts with the sender name with complete address, then receiver name with complete address, date of the letter and then the body of a letter explaining the details of mistake or error and then request for required measures.
See: the letter
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(Not for resale and distribution) by Kate Elizabeth(CEO)
Letter for correction of mistake in the bill
I am writing this letter to inform you about a mistake in the last bill that was generated on ‘Date’. The total amount that should have been calculated for the four products was ‘Total Amount’. However, the amount calculated on the bill is for five products.
I have attached the photocopy of the bill and the order to this letter. Kindly assist me in the correction of this mistake made in the bill.
Name of Client
Letter to correct wrong information
It has come to my notice that like the other clients registered with your company, I have not been receiving the order confirmation messages or the before-delivery messages on my cell-phone number. When I checked my account details online, I realized my cell-phone number was incorrect.
I would like to request you to update my correct contact number which is [xxx-xxxx-xxxx]. Please assist me in this process.
Name of Customer
Letter for correction of address
It has come to my notice that I have not been receiving the monthly newsletters in my email. When I checked my details registered with your company, I realized my address location has not been updated for three months ago.
Therefore, I would like to request again for the correction of my address details. Please assist me through the process. Thank you for your cooperation.
Name of Client.
Attendance correction email to HR
Dear ‘Name of HR Manager’,
I would like to request for a correction in my attendance records. It has come to my notice that from my paid leaves record, two days have been booked off for the next month. However, I have not requested for any leaves in the next month. Kindly correct the mistake.
Name of Employee,
Name of Department
Apology letter for sending late invoice
Please accept this letter as an apology for the delay in the invoice. Due to the workload, I was not able to send the invoice on time which may have been an inconvenience for you.
Thank you for your cooperation.
Name of Sender